Cancellation Policy
At La Lingerie, we understand that plans can change. Please review our cancellation policy carefully before placing an order.
Order Cancellation
-
Orders can be cancelled only before they are dispatched from our warehouse.
-
Once an order has been dispatched, it cannot be cancelled under any circumstances.
How to Request a Cancellation
-
Cancellation requests must be made as soon as possible by contacting our customer support team via WhatsApp or phone.
-
Cancellation requests are processed only during working hours.
-
Successful cancellation depends on the order status at the time the request is received.
Refunds for Cancelled Orders
-
If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.
-
Refund timelines may vary depending on the payment provider or bank.
COD Orders
-
COD orders can be cancelled only before dispatch.
-
COD orders that are refused at the time of delivery will be treated as failed deliveries and handled as per our COD Policy.
Important Notes
-
Cancellation requests raised after dispatch will not be accepted.
-
Orders placed during sale or promotional periods may not be eligible for cancellation.
-
La Lingerie reserves the right to cancel any order in case of stock unavailability, pricing errors, or payment issues.
Contact & Support
For cancellation-related assistance, please contact:
Customer Support: +91 9830274401
Email: lalingerie@hotmail.com
